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Engenic - TFCC16P
Product
TeleFlow® CallCapture 16 port license. Requires appropriate hardware to tap into lines. TeleFlow® CallCapture is an enterprise class call recording software designed for Ai-Logix recording hardware. Features include: Scheduled, on demand or full-time recording, selective port recording, advanced reporting, easy graphical admin, and much more
Mfgr.Part#
TFCC16P
TrueDataPart#
88TFCC16P
TECH NOTES :
TeleFlow® CallCapture is the ideal solution for anyone requiring catalogued call recording with an easy to use interface.
CallCapture uses Ai-Logix call logging cards to tap into your phone system.
True Data is the sole distributor of Ai-Logix products in North America.
KEY FEATURES:
CallCapture is easy to setup and use
CallCapture has a networked client that allows you to review recordings from anywhere on your network
The CallCapture client allows you to filter by several criteria, such as Caller ID, time of day, and length
Input reference notes as you review recordings
Listen to up to 6 simultaneous calls at once to maximize your quality control time
Trunk side recording is the simplest way to record all calls or faxes on your phone system (requires 3rd party fax processing software to review faxes)
CallCapture has a built-in archiving utility to easily offload calls
CallCapture is compatible with any ANSI SQL database and includes a copy of MySQL
Because Ai-Logix hardware provides a completely passive tap into your
Compatible with the following interfaces:
T1 trunks
analog stations
Digital stations (Phone system manufacturer dependant)
Ai-Logix connection cables and or connection blocks
BILL OF MATERIALS:
16 ports of TeleFlow® CallCapture licensing (requires purchase of Ai-Logix call logging card and the necessary connection cables).
OPTIONS AND ACCESSORIES:
True Data sells CallCapture kits which include CallCapture licenses, the
correct Ai-Logix call logging card for your application and the necessary cables
and connectors. Kits are available for the following line types:
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