What’s New in
TeleVantage 7.5
July
11, 2006
© 2006, Vertical Communications, Inc.
Thank you for
using TeleVantage 7.5! This document covers new features and known issues
in TeleVantage 7 and 7.5. Features specific to version 7.5 are marked with
7.5!
For detailed
TeleVantage instructions please refer to the on-line help and manuals Installing
TeleVantage, Installing Intel Telephony Components, Administering
TeleVantage, Using TeleVantage, TeleVantage Call Center
Administrator's Guide, TeleVantage Enterprise Manager Installation &
Administrator Guide, and TeleVantage Developer’s Guide. The manuals
are located in PDF format in the \manuals
directory of the TeleVantage Master CD.
Contents of This Document
I.
New End User Features
New Phone and Voicemail Features
·
7.5! SIP phones connected to
TeleVantage now can support multiple line appearances and Caller ID on call
waiting. Administrators can enter the desired number of multiple lines on
the Phone tab when editing a user.
·
7.5! The Conference button on SIP
phones is now supported for performing 3-way conferencing using the phone’s
conference resources. For Aastra phone activation instructions, see
"Enabling the Aastra phone’s Conference button" in Chapter 14 of Administering
TeleVantage.
·
7.5! The X-PRO SIP Softphone for
Pocket PC v2.2 from CounterPath Solutions Inc. can now be used with
TeleVantage, providing VoIP mobility for Pocket PCs running the Windows Mobile
2003 Operating System. For configuration instructions, see Chapter 14 in Administering
TeleVantage. For more information about X-PRO Softphone, including
supported Pocket PCs, see http://www.CounterPath.com/.
·
7.5! TeleVantage now
supports the Vertical Aastra 480i CT IP phone, which consists of a telephone
base station and separate cordless handset. For configuration instructions, see
Chapter 14 in Administering TeleVantage. For more about using SIP phones
with TeleVantage, see Chapter 5 in Installing TeleVantage.
·
TeleVantage now supports VoIP using SIP (Session Initiation Protocol) as
well as H.323. Specifically TeleVantage supports a family of Vertical SIP desk
phones, the CounterPath eyeBeam softphone, the full line of Sipura FXO and FXS
ATA adapters for connecting analog stations, fax machines and trunks and SIP
PSTN gateways supporting T1/E1/Analog trunks. In addition TeleVantage
supports SIP trunking via www.broadvoice.com
for full PSTN connectivity over just an Internet connection. For more
information, see Installing TeleVantage and Chapter 14 of Administrating
TeleVantage.
· A
family of Vertical SIP IP phones are now supported including the Vertical
Aastra 480i, Vertical Aastra 9133i, and Vertical Aastra 9112i. These IP
phones support Message waiting indicator, transfer, voice mail, hold, paging,
intercom, voice-first answering, and more. See Installing TeleVantage
for more information.
·
TeleVantage now supports legacy PBX digital phones from multiple manufacturers
including a wide range of
models from Toshiba, Avaya/Lucent, Nortel, Siemens, and NEC. The business
class feature set previously supported on Toshiba digital phones (SDNs, PDNs,
speed dials, multiple line appearances, direct transfer, etc) is also supported
on these phones. For more information, see Installing TeleVantage and
Administrating TeleVantage.
·
Busy Lamp Field (BLF) is now supported on the speed dial buttons of all
supported digital phones. With BLF support you can see if the person
designated by your speed dial button is on a call before calling them.
This feature is also supported across servers connected via TeleVantage
Enterprise Manager. To turn on support for BLF, see Administering
TeleVantage, Chapter 7.
· Pressing
an unassigned feature or line button on a digital phone will now display the
button’s number so it is easier to assign features to buttons using ViewPoint
or the Administrator.
New ViewPoint Features
·
7.5! Account codes can now
include alphabetical characters (letters and punctuation marks) when entered via ViewPoint (Actions
> Enter Account Code).
·
7.5! You can now hold down the control key and drag-and-drop
a voice message from ViewPoint into any Windows application that supports file-dropping, for
example, the message window of Microsoft Outlook. For details, see
"Dragging and dropping voice messages to other applications" in
Chapter 8 of Using TeleVantage.
·
7.5! You can now search your
ViewPoint Call Log and Contacts folder based on several criteria. Choose
Tools > Find.
·
7.5! When importing contacts
from a .CSV file, the field-mapping configuration is saved for the next import simplifying the process of
importing contacts from the same source over time. You can
also save a custom mapping configuration and load it as needed.
·
The new Call History pane shows “cradle to grave” call details
illustrating how each call travels through the system. Using Call
History, users can see why they got a call, where the caller was before they
answered including which routing list or call rule was used, if hold music was
changed, call transfers, and much more. Call History is available by
clicking the “History” button in the Call Monitor for calls in process and the
Call Log for calls that have ended. By default, Call History data is kept
for 5 days to conserve disk space.
·
ViewPoint supports simple, secure, user-to-user Instant Messaging (IM) by
right-clicking a user name in the Extensions list or Queue Monitor’s Agent pane
and selecting “Send an Instant Message.” When receiving a new Instant
Message, a pop up “toast” appears in the Windows notification area at the
bottom right of the desktop. Clicking on the pop up “toast” will open a
conversation window to begin chatting. ViewPoint IM limitations include
no notification that the other user isn’t running ViewPoint or they walked away
(e.g. presence), no logging of IMs, no coaching/monitoring or recording of IMs,
no HIPPA compliance, no emoticon support, no “I am typing” indicator.
Also IMs can not be a part of incoming queue calls and distributed. Using
ViewPoint IM is secure as it only operates with a valid LAN (or VPN) account
and ViewPoint login and has no ability to transfer files (or viruses).
·
ViewPoint is fully SIP-aware – dial any SIP URI such as sip:joe@foo.com,
click to return calls or voice messages from SIP services. SIP addresses
are allowed anywhere you can enter a regular phone number as long as your
administrator has properly configured SIP on your system.
· Users
can select the eyeBeam SIP softphone as a ViewPoint log in option, when the www.CounterPath.com eyeBeam is purchased
and installed on the workstation and eyeBeam is properly configured with a
TeleVantage account.
·
New Windows XP-style icons have been developed for all workstation
applications.
·
A new welcome wizard greets new ViewPoint users and walks them through
the recording of their voice title, voice mail greeting, and optional entry of
their personal numbers. It also leads them to a on-line Flash-based
“TeleVantage Quick Tour” on how to use TeleVantage and the on-line help.
Administrators can turn the welcome wizard on or off at any time by opening the
User in the Administrator, selecting the ViewPoint tab and selecting “Show
Welcome Wizard on startup.” Users can also turn it off or select it at
any time from ViewPoint’s tools menu.
·
A new sample ViewPoint Add-in, Desktop Alert, lets you customize
separate automatic pop-up windows for new calls and new voice messages.
You can attach custom buttons to the window, for example to grab-and-hold a new
call or send it to voicemail, and you can define the folders in which new
activity triggers alerts. To add the Alert, use Tools > Add-in Manager
in ViewPoint and select C:\Program
Files\TeleVantage\Client\AddIns\DesktopAlert.dll.
·
On startup of ViewPoint, a Tip of the Day is shown. Administrators
can turn the Tip of the Day on or off at any time by opening the User in the
Administrator, selecting the ViewPoint tab and selecting “Show Tip of the Day
on startup”. Users can also turn it off or select it at any time from ViewPoint’s
Help menu.
· ViewPoint
users can access the Quick Start Guide or TeleVantage Quick Tour from the help
menu.
·
The desktop background TeleVantageDesktop.jpg
is installed into the \Windows directory for your use. To make it your desktop
background right-click on the Windows Desktop and choose Properties.
New Call Center Features
·
7.5! Last Agent Routing is
now available for call center queues, so that callbacks by the same caller can
be routed straight to the last agent who handled their call, while that agent
is signed in. For details, see "Using Last Agent Routing" in
Chapter 2 of the TeleVantage Call Center Administrator's Guide.
·
Skills-based routing allows you to distribute calls with various skill
requirements to the agent with the best matching skills. For example,
Spanish-speaking callers that need an sales agent can be routed to only
Spanish-speaking agents who can process orders. Skills are a powerful way to
maximize your call center resources by making sure calls go to the agents who
are best equipped to handle them. Skills are defined in the system and
assigned to users and queues. Auto attendants or IVR Plug-ins can assign
skill requirements to incoming calls as needed. Skill Reduction allows
you to reduce skill requirements over time if no agent is available and you
need to get the caller to an agent regardless of skills within a certain
time. “No Matching Skill” redirection allows you to redirect calls
that have skill requirements that exceed the skills of the currently signed-in
agents. Using this type of redirection (as well as Overflow agents) you
will never have a caller starved and waiting on hold indefinitely for an
agent. For more information, see the TeleVantage Call Center
Administrator’s Guide
·
Custom routing allows you to blend TeleVantage’s standard call
distribution algorithms with each other, and with agent attributes such cost,
and skills. For example, you could blend “Least talk time” with a
negative Agent “Cost,” so that your most expensive agents take fewer calls,
freeing them for other tasks. For more information, see the TeleVantage Call Center Administrator’s Guide.
·
A SkillsWorksheet.xls Excel spreadsheet allows you to perform “What If”
analysis when configuring your agent skills and your queue’s skills-based
routing settings including skill weights. Using the spreadsheet you can
see the impact of different queue configuration settings on which agent will
receive which call, and which calls will be distributed first and assigned to
which agent. The spreadsheet is located in the same directory as the
TeleVantage Administrator. See the TeleVantage Call Center
Administrator’s Guide for more information.
· TeleVantage
now traces all call center queue activity to text files which shows a history
of every decision made when performing skills based or regular call
routing. Queue logs explain why a queue distributed a call to a
particular agent, or why a call was not distributed, etc. Queue logs
contain a reference to a Call ID so you can correlate individual calls back to
Call Log entries in ViewPoint or the Administrator, when you show the new Call
ID column. In order to
troubleshoot activity in a subset of queues, queue logs can be turned on or off
by editing the Queue’s Trace queue and agent activity to Queue logs
setting. For more information, see the TeleVantage Call Center
Administrator’s Guide Appendix A.
· A new
permission allows agents / supervisors to sign in/out other agents.
·
Personal Status changes are now shown in the enhanced Call History by
Agent Report and Agent History by Queue report. Every personal status
change including custom Personal Statuses are shown for the appropriate Agent
including summary information by day.
·
New Call Center reports have been added to report on skills-based and
custom routing. The new reports include:
|
Agent by Queue and Skill Configuration
|
Lists each agent, showing to which queues
he or she belongs and which skills he or she possesses.
|
|
Agent Performance by Skill
|
Provides summary data showing how each
agent in a queue performed in a given period by skill
|
|
Call Distribution by Skill and Agent
|
Provides a summary of how many calls
were answered per selected agents and selected skills.
|
|
Call Distribution by Skill and Queue
|
Provides a summary of how many calls
were answered per selected queues and selected skills.
|
|
Call Result by Skill
|
Shows comparative call results for all
calls with skill requirements.
|
|
Queue Call History Detail
|
Shows the call history for a selected
queue, including the skill requirements for each call.
|
|
Service Level by Skill
|
By wait time, shows the percentage of
calls with a single skill requirement in a single queue that were answered,
abandoned, or sent to voice mail.
|
|
Skill Assignment by Agent
|
Shows which agents have which skills
within which queues.
|
Return to
Top
II. New Administrator and System Features
New System Features
·
7.5! Intel IPM resources for
SIP calls are no longer used
to handle pure SIP-to-SIP calls that do not require any media processing such
as voice mail or playing prompts. Previously, Intel IPM
resources were allocated during setup of SIP calls too (for example, to play
ringback, which is now played by the SIP phone). A system can now be
configured without any Intel IPM resources and still support multiple SIP devices (phones, ITSPs, gateways) calling another
SIP devices
as long as the call never goes to voice mail and never needs any media support
(e.g., call announcing, conferences, etc). To enable this feature, use the tuning
parameter LazyIpmAllocation as described in "Configuring off-bus
routing" in Chapter 14 of Administering TeleVantage.
·
7.5! TeleVantage now
supports DNS-SRV records for SIP, so that SIP calls can be routed to a DNS
server that then sends the call to different servers depending on
availability. To enable DNS-SRV, edit your SIP span's tuning parameters
and set DnsSupport to '"SRV record lookup'. For instructions on
setting tuning parameters, see Appendix H of Installing TeleVantage. You
must have a DNS server on your network.
·
7.5! TeleVantage supports SIP trunking via www.broadwing.com for full PSTN connectivity over just an Internet
connection.
·
7.5! TeleVantage now
supports the STUN (Simple Traversal of UDP through NATs) protocol for SIP,
which simplifies the configuration of TeleVantage behind a non-symmetric
NAT/Firewall to ITSPs. (STUN support does not assist in configuring TeleVantage
with SIP phones). If TeleVantage resides behind a non-symmetric NAT, and
all incoming SIP transmissions will be from SIP servers that TeleVantage is
registered with (e.g. there are no SIP phones being used), then no further NAT
configuration is necessary. For details, see "STUN protocol
support" in Chapter 14 of Administering TeleVantage.
·
TeleVantage now supports Quintum® Tenor SIP gateways. Depending on
the model, these gateway devices provide FXO ports, FXS ports, and T1, E1, and
BRI ports. Contact your TeleVantage provider for more information.
·
A new Recording Archive Service runs on a separate server from the
TeleVantage Server, and uses it’s own MSDE or SQL Server database. The
Recording Archive Service can archive mailbox recordings from multiple
TeleVantage Servers, as well as handle the resource-intensive archiving process
without impacting TeleVantage performance. MP3 is also a supported archive file
format, consuming much less disk space. Recording archives from
TeleVantage 6 can be imported into the database using the new Archived
Recording Browser. For more about archive recording, see Chapter 12 in Administering
TeleVantage.
· The
TeleVantage Archived Recording Browser has been enhanced with powerful search
capabilities to make it easier and much faster to navigate very large recording
archives, even those with a million recordings. Search on any field to locate
the recordings you need and save them for later re-use. Results can be
sorted by clicking on any column header, and you can annotate recordings with
notes, mark important sections, and flag them for later follow up.
Administrators can configure multiple Archive Recording Browser user accounts,
each with unique permissions to view recordings from one or more TeleVantage
Servers, archived mailboxes or even calls involving individual users or
contacts. For archive administrators, a “Purge recordings” option can
delete recordings according to search criteria you specify. A “Check archive”
option can verify the archive database contains matching recordings for every
record, and clean up discrepancies. For information on using the Archived
Recording Browser, see Appendix E in Using TeleVantage.
· You
can now choose one or more .WAV or .VOX audio files as a music-on-hold
source. The TeleVantage Administrator lets you create a sequence, or play
list, of audio files. When you select the sequence as a music-on-hold
source it plays continuously in order. You can use .MP3 files by
converting them to .WAV or .VOX format first using many available
utilities. Music on hold from file volume can be adjusted via the
Administrator under Tools > System Settings > Audio > Hold audio file
volume. To configure music on hold, see Tools > System Settings >
Audio > Hold sources.
·
Royalty free music-on-hold VOX files (classical, jazz, new age) are
provided on the TeleVantage Master CD in the \MusicOnHold folder of the Master
CD for use with TeleVantage.
·
The TeleVantage Multi-line TAPI Service Provider can be installed to
provide multiple users TAPI screen pops and TAPI dialing on a Citrix Server or
Windows Terminal Server with TAPI compatible applications such as Act!.
The TeleVantage Multi-line TAPI Service Provider can be used with the Contact
Manager Assistant to provide screen pops to Outlook and Goldmine as well.
TeleVantage still includes the basic single-line TAPI Service Provider for use
on individual workstations. For more information, see Installing
TeleVantage.
·
A TFTP Server (from http://tftpd32.jounin.net ) can be optionally installed as a Windows Service
to update the configurations of Vertical Aastra SIP phones and other
devices. See Installing TeleVantage Chapter 17 for details on how
to install and configure the TFTP service.
· Dialing
*18 from any IP phones lets you test the VoIP connection between the
phone and the TeleVantage Server. After dialing *18 from an IP phone, whatever
you say is echoed back by the Server, letting you judge any VoIP delay and
allowing to you check for two-way audio.
New Administration Features and Settings
· You
can now configure the length of time that a user is locked out after failed logon
attempts. After the specified time elapses, the account is automatically
unlocked. For details, see "Enforcing strong password security"
in Chapter 3 of Administering TeleVantage.
·
You can now configure a user’s home, home2, or mobile number to be
‘authenticated’ (as if the user logged in) whenever TeleVantage receives an
incoming call from that number. This way, users can call TeleVantage from
their remote numbers and check voice mail and perform other account operations
without entering their extension or password. For details, see
"Enabling automatic logon for users" in Chapter 6 of Administering
TeleVantage.
·
Members in a TeleVantage domain can now be connected via SIP as well as
H.323 via TeleVantage Enterprise Gateways, which replace H.323 gateways
supported previously. When you create an Enterprise Gateway, you assign it a
remote Enterprise Gateway protocol of either H.323 or SIP. For more about
creating Enterprise Gateways, see Chapter 15 in Administrating TeleVantage.
·
Enterprise Manager now supports TeleVantage Servers communicating using
the SIP or H.323 protocol.
·
Enterprise Manager now supports sending calls between Members in a
TeleVantage domain via the PSTN as long as all members in the domain have been assigned DID numbers
from the telephone company. When you configure a Member for PSTN
forwarding, created gateway users will forward their calls over the PSTN
instead of using an H.323 or SIP Enterprise Gateway. You specify PSTN
forwarding (via the Preferred Connection Type setting) when you configure basic
settings on a Member according to the instructions in Chapter 4 in the TeleVantage
Enterprise Manager Installation & Administrator Guide. For more about
the differences in functionality between the supported preferred connection
types, see Appendix H in the TeleVantage Enterprise Manager Installation
& Administrator Guide.
·
The TeleVantage Administrator creates and manages the appropriate Vertical
Aastra SIP phone configuration files .cfg and Aastra.cfg. When
you use the Administrator to edit an external SIP station setting and specify
the Vertical SIP phone’s MAC address, or when you edit SIP span settings, the
appropriate configuration files are now created or updated, and are applied the
next time the SIP phone is reset. You can also edit these files manually
and your edits are preserved. To use this feature, you must install and
properly configure the TFTP Server included with the TeleVantage Services
installer. See Chapter 14 in Administrating TeleVantage for
details.
·
From Tools > User Templates… you can now create and save user
templates, which contain collections of user settings that you can apply to
multiple users and roles in bulk. User templates make it easy create
users with similar settings, or you can use them make bulk changes of
individual settings to existing users.
·
From Tools > Phone Templates… you can now create phone templates,
which contain collections of phone settings, organized by each phone family and
model (e.g. Nortel, Toshiba, analog, etc). Once defined, pressing *0 on
an unassigned extension will apply the default phone template for that device
type. You can also apply phone settings to one or more users or roles to
make bulk changes of individual phone settings as needed. Predefine phone
templates are installed for all device types – you can access these templates
using Tools > Phone Templates…
·
You can import users in bulk from a Windows Server’s Active Directory or a CSV file
using the Administrator’s File > Import and Export menu option. When
importing users, you can set all user settings (using user templates) and phone
settings (using phone templates).
·
From File > New Users from template you can manually enter basic user
details into a grid and specify corresponding user and phone templates to
rapidly create many users without a CSV file or Active Directory source.
·
SIP calls involving only SIP end-points are handled using off-bus
routing. With off-bus routing, packets in a SIP to SIP call are routed
more directly from one SIP end-point to the other through TeleVantage’s RTP
Relay instead of via the TDM bus of the Intel HMP software or Intel Dialogic
boards. The result is higher voice quality and lower latency, and in some
configurations, reduced Intel RTP resource usage. The RTP relay runs in
Windows Kernel mode by default, to keep CPU usage low.
· An
Excel spreadsheet IntelRTPResourceNeeds.xls is provided to assist you in
calculating the Intel resources you need to support your configuration.
·
DiffServ QoS is now supported on H.323 and SIP Spans and is configured
using the “Layer 3 QoS TOS Octet” setting on the Tuning tab of the Span.
Due to limitations of the Intel drivers, this feature is not available on
Intel’s 10BT boards (DM/IP-241-1T1-10P and DM/IP-301-1E1-10P). To use
this feature your network equipment and VoIP devices must support DiffServ QoS.
Please refer to http://www.ietf.org/rfc/rfc1349.txt and http://www.ietf.org/rfc/rfc2474.txt
for more information.
·
SIP external stations can be authenticated based on per-station authentication
settings, per-span authentication settings or user extensions and passwords.
·
The TeleVantage Server installer is now a more robust MSI-based installer, and
can be installed before installing Intel HMP or Intel boards / drivers.
If the TeleVantage Server does not see the proper version of the drivers when
starting, warnings are place in the Windows event log.
·
All phone settings are now available in the Administrator including call
waiting settings. Previously some of these phone settings were only
available in ViewPoint.
·
The Device Monitor has been enhanced with a Call History pane showing real-time
activity on any trunk or station. Also the Administrator contains a View
call history permission to determine if users have the ability to see the
call history pane in ViewPoint’s Call Monitor or Call Log.
·
The Device Monitor can now display the duration of any active call when you
click on a trunk or station.
· The
Dial plan view can now show entries from the perspective of the PSTN (e.g. by
DID numbers) or from internal dial tone (e.g. by Extensions)
·
A built-in network capture facility collects network traces in and out of the
TeleVantage Server for client / server communications and VoIP signaling, and
is on by default. It can also optionally capture RTP audio traffic as
well to troubleshoot QoS issues (off by default as it requires more CPU).
See Chapter 12 of Administrating TeleVantage for details.
·
A Windows performance monitor template is installed to aid in the tracking down
of any performance issues on the TeleVantage Server including 3rd
party applications. See Chapter 12 of Administrating TeleVantage
for details.
· The
PR Wizard no longer creates .cab files, it now uses improved file compression
and creates .zip files that are smaller and can contain more data. The PR
Wizard also can be run on an extremely busy system and it will be using the
lowest priority thread, so it will not slow down the rest of the system
(although it may take a long time on a busy system).
New Platform Options and Capabilities
·
7.5! Windows 2003 R2 is
officially supported for the TeleVantage Server and workstation applications.
· 7.5! TeleVantage
now supports Intel Dialogic System Release 5.1.1 Service Update (SU) 107 in
addition to SU 69 previously released with TeleVantage 7.0. For details of what
is included in this SU 107, see the driverupdates.htm included with this
release. Important: SU 107, included with TeleVantage 7.5 only supports
host-based H.323 or SIP stacks and does not support the older embedded H.323
stack. An embedded H.323 stack is only supported by Intel Dialogic SR 5.1.1 SU
69, included with TeleVantage 7.0.
· 7.5! The
following Intel Dialogic boards have been EOL’d by Intel and are no longer
supported with TeleVantage 7.5 and Intel Dialogic SU 107. If you are upgrading
an existing system to TeleVantage 7.5, Vertical recommends that you replace any
unsupported Intel Dialogic boards with boards that are supported by SU 107.
(See the spreadsheet of supported telephony boards (SupportedTelephonyBoards.xls)
included on the TeleVantage Intel Drivers CD for more information.)
Important:
If instead you elect to install TeleVantage 7.5 with an EOL’d board and Intel’s
SU 69 drivers and discover a problem that needs support, Vertical will use all
reasonable trouble-shooting efforts to determine if the root cause is with the
EOL’d boards or the SU 69 drivers. If the root cause isolates to either of
those older Intel components, you will need to upgrade to SU 107 and supported
Intel boards, or to an HMP configuration.
These Intel
Dialogic telephony boards are not supported with TeleVantage 7.5 and Intel
Dialogic SU 107:
·
BRI/160SC
·
BRI/80SC
·
D/160SC
·
D/160SC-8LS
·
D/240SC
·
D/320-PCI
·
D/320SC
·
D/41ESC
·
D/640SC
·
D/80-PCI
·
D/80SC
·
DM/IP0821A-E1-120
·
DM/IP0821A-T1
·
DM/IP241-1T1-P10
·
DM/IP2431A-T1
·
DM/IP301-1E1-P10
·
DM/IP3031A-E1-120
·
DM/V480-2T1-PCI
·
DM/V600-2E1-PCI
·
Intel HMP 1.1 software is now supported as an alternative to Intel
Dialogic boards, providing a 100% pure IP PBX software-only solution. To
connect an HMP system to the PSTN you need to use a SIP PSTN gateway or SIP
ITSP Carrier. Alternatively you can use another TeleVantage Server with
Intel Dialogic boards configured for an H.323 gateway. To connect an HMP
system to analog phones you need to use a SIP FXS gateway or ATA adapter.
For more information, see Installing Intel Dialogic Components for
TeleVantage.
·
Windows 2003 SP1 is officially supported for the Server and workstation
applications
·
The following Intel Dialogic boards can now be used with TeleVantage.
For detailed board specifications, refer to the telephony board specification
spreadsheet (SupportedTelephonyBoards.xls), included on the Intel Dialogic
Drivers CD.
o DM/V480A-2T1-PCI
o DM/V600A-2E1-PCI
o DM/V960A-4T1-PCI
o DM/V1200A-4E1-PCI
·
ISDN PRI T1 and E1 interfaces are supported on the following Intel
Dialogic boards:
o DM/IP301-1E1-P100
o DM/IP241-1T1-P100
o DM/IP601-2E1-P100
o DM/IP481-2T1-P100
o DM/V600A-2E1-PCI
o DM/V480-2T1-PCI
o DM/V1200A-4E1-PCI
o DM/V960A-4T1-PCI
The following
ISDN protocols are supported on the boards listed above. Note: CAS
protocols (Robbed-bit T1 and R2MF E1) are not supported on these boards):
o
4ESS (T1)
o
5ESS (T1)
o DMS (T1)
o NI2 (T1)
o Net5 (E1)
o
QSIG (E1 & T1)
·
The DSI162HMP digital station interface board and the DSI162LGNHMP
digital station interface board support the Avaya, Nortel, Siemens, and NEC
digital phones listed in Installing TeleVantage.
· Shared
voice resources are now available on Intel Dialogic DMV boards and DM/IPxxx
100BT boards when running a host-based stack. Voice resources from
DI0408LSAR2 boards and DM/IPxxx host-based stack boards can be mixed with other
Dialogic boards in the same TeleVantage Server, lowering the costs of your
TeleVantage system. For more information, see Installing Intel
Telephony Components.
·
A TeleVantage Dialogic Clean utility can be run to clean up / uninstall any
pre-installed Intel Dialogic Drivers to prepare for installing other drivers.
·
DM/V-A T1 and E1 boards can now be used to drive caller ID on call waiting on
HDSI boards as well MSI boards. This requires a different media load
which is described in Installing Intel Telephony Components.
New SDK features
· The
Client API’s call object now can return a Call.CallHistoryID property to get
access to the corresponding call history entry (once it is logged after the
call finishes).
· The
Client API and the IVR Plug-in API have been enhanced to support reading and
managing agent skills for skills-based routing.
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