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Dialogic Installation
Troubleshooting
If the Dialogic board(s)
are not detecting correctly in the Dialogic Configuration Manager – DCM
you may have a resource conflict.
If you are having trouble
with the Windows device driver, you can update the driver and point it to a
specific location to find a driver, depending on where you installed the
drivers, this will be C:\Program Files\Dialogic\DRVR – even after Windows finds
the driver it will still have a question mark in the Windows device list. If it
doesn’t find a driver you may not have all the necessary updates for your card.
For instance if you have a D4PCIu – you will need to have Service Pack 1 and the
D4PCIU update, or Feature Pack 1. If the boards still aren’t starting correctly
you need to free up some resources:
- Reboot your computer
and go into the BIOS by pressing Del or F2 at startup. All BIOS systems are
different, so some terms referenced here may vary, and you may need to hunt
around to find them.
- Typically there will
be a section that says “Integrated Peripherals”, go in there and disable any
hardware that is not needed such as USB, sound, secondary IDE channels,
serial and parallel ports. (once you get the card working correctly you can
re-enable devices if needed one by one and make sure that the driver still
works.)
- Go into what is
usually referred to as the “PnP/PCI” configuration section. Toggle the PnP
(Plug n Play) OS setting (if its on – turn it off, if its off – turn it on.)
- Under the same “PnP/PCI”
configuration section there is usually a selection that says “Reset
Configuration Data” or “Reset ESCD” – enable or select yes on this.
- Save settings and
reboot.
- In the Dialogic
Configuration Manager go to “Action>Restore>Device Defaults” Then click
“Action>Auto Detect Devices”
- If your board still
does not detect and start correctly you may need to put it in a different
PCI slot, after doing this you will want to go back into the Bios and follow
Step 4 and then reboot and follow Step 6. Also remove any un-needed PCI
cards.
If your BIOS does not have
any of the options referenced above, and/or the Dialogic card still will not
detect you may have an incompatible motherboard. Intel motherboards, or Intel
chipsets are recommended, AMD is not supported.
Very rarely a Dialogic
board may actually be defective and we can send them in for repair by Dialogic,
regardless of warranty status. New boards have about a 1/1000 chance of being
defective, and have a 3 year warranty.
If you lost or damaged your
driver disk you can download them for free from the Dialogic website:
http://resource.intel.com/telecom/support/releases/winnt/Sr511/index.htm
You may be required to
setup an account/username, but this is still free.
SR5.1.1 and Service Pack 1
are the minimum recommendations.
A list of detailed Dialogic
documentation from Dialogic can be found here:
http://www.dialogic.com/manuals/default.htm
For further sales or
support questions call us at:
888-431-5575
Or visit our website:
www.TrueDataOnline.com
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