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The Odyssey Super Dialer will pull phone numbers from a
database one at a time, place the call, and simultaneously pass the call to
the agent. The Odyssey Super Dialer saves your agents time by easily
managing large customer lists and ensuring that numbers are dialed correctly
every time. The Odyssey Super Dialer also has the capacity to check each
number against the National Do Not Call registry before it dials that
number, and if the number exists on the DNCR, Odyssey will not make that
call. The Odyssey Super Dialer also tracks agent availability, so calls are
only placed when agents are free and ready to take calls. Every customer
will be connected immediately to an agent – no silence or wait time will be
heard. The Odyssey keeps Agents busy, with no dead time between dials. As
soon as the agent completes the call they are currently on, Odyssey
automatically pushes the next call to the available agent.
The Odyssey Super Dialer
System was developed for companies using the Vertical Televantage PC Based
Phone System. The objective behind this dynamic dialer was to greatly
increase the productivity of the call center agent while improving the
efficiency and reporting for managers running a call center, large or
small. Odyssey starts at 4 seats and can scale up to unlimited amount of
users.
The Odyssey Super Dialer
differs only slightly from predictive dialing. Predictive Dialers can
recognize a live “hello” and then pass the call to an agent. This
recognition and “pass through” results in the delay that you often
experience when a predictive dialer calls you, you say, “hello”, then there
is a pause. This pause results in a great number of hang ups, or abandoned
calls. The new federal laws prohibit call centers from abandoning over 3%
of the calls they make. The result is a potential $11,000 fine. In the old
days, before the FTC laws were imposed, predictive dialers were undoubtedly
more productive with consumer type sales and dialing, however, new studies
have shown that getting to the right person and responding with a crisp
response is more effective than just making more dials. Odyssey also has a
DNC (Do Not Call) database analyzer that reads the SQL database, and will
not call a phone number that has been put in the DNC file. The Librarian
feature allows for the agent to select from a number of recordings they have
made, and upon receiving a prospects voice mail, they can initiate a
personally recorded message to be left on the voice mail. As soon as the
agent initiates the left message, they can disconnect their current call and
go the next call while the Librarian leaves the message. Just another way
to increase the efficiency and effectiveness of your call center agents.
The Odyssey Super Dialer is
currently designed to operate and integrate with Goldmine Software, (SQL
Version only) the number one selling Customer Relationship Management
software in the industry today or you can use the Odyssey Web Agent which
uses SQL as the backend database, and the powerful .Net programming language
to interface with Televantage for optimal agent scripting. Odyssey can also
be integrated to your inhouse or custom database to give your agents “Screen
Pops” in your application.
The Odyssey Super Dialer is
a perfect addition to any business with a call center or need to greatly
increase the number of outbound calls required by their business model. By
automating the process of placing outbound calls, the Odyssey Super Dialer
has the capacity to easily double, sometimes triple the amount of
productivity and efficiency of outbound calling efforts.
