Wave Tutorial Videos

Vertical Wave How-To:
Configuring an Edge 5000i series IP Phone

This video demonstrates how to configure a new user with a new Edge 5000i series IP phone on the Vertical Wave phone system. For more information, contact True Data Technology at 800-331-3307

Setting up a SIP Trunk Provider with Wave

This tutorial will guide you through the setup, from start to finish, of a SIP Trunk provider within Wave.

Configuring Inbound Call Routing

This tutorial will guide you through the configuration of your Inbound Call Routing.

Phone Template Setup

This tutorial will walk you through the process of configuring phone templates for the Edge 700 and Edge 5000i series phones, and assigning the templates to users.

Configuring an ACD Workgroup Queue

This video will walk you through the process of setting up an ACD Workgroup queue to ring a group of users

Upgrading from Wave 3.0 FP1 to Wave 4.0

This will guide you through the process of upgrading from Wave version 3.0 FP1 (Feature Pack 1) to Wave 4.0, including the installation of all pre-requisites. Note that you must obtain the required upgrade files AND your upgrade license before upgrading.

Creating and Configuring a Contact Center Queue

This will guide you through creating a new Contact Center Queue (which requires the Contact Center Agent licenses). Note that this is different from an ACD Workgroup Queue.

Adding a license to your existing Wave system

This will walk you through adding a new license (of any type) to your existing Wave system. We at True Data send license files via e-mail, so please have your license file ready before proceeding.

Backing up your Wave system (without Live Image)

This will walk you through the Wave system backup procedure. Note that this may be done with the system up and running – this will not take your system down.

Creating a problem package for an IP phone connectivity/audio issue

Occasionally, we may need to troubleshoot an IP phone issue by looking into the Wave system logs. This will guide you through the process of creating the system log package for us to analyze.

Creating a MeetMe Conference Bridge

This tutorial will walk you through the process of creating a MeetMe conference bridge. This is included with Wave version 4.x.

Configuring the General Settings

This tutorial will walk you through the process of configuring the "General Settings" within the Wave Global Administrator.

Creating and Importing the User Templates

This tutorial will walk you through the process of creating and importing user templates (from Excel) into the Wave administrator to populate your list of users.

Configuring Outbound Dial Plan

This tutorial will walk you through the process of creating your outbound dial plan, which is required to make outbound calls from your Wave system.

Transferring VFiles

This tutorial will guide you through the process of exporting your greetings from TeleVantage, converting them into a Wave-friendly format, and importing them into your Wave system.

Setting Up 3rd Party (Panasonic) IP Phone

This tutorial will guide you through the process of setting up a Panasonic cordless IP phone (KX-TGP550T04 and similar models) on your Wave system. Please note that a Wave 3rd Party Generic IP phone license is required to use this phone model.