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Vertical Wave

Vertical Wave

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Vertical Wave ViewPoint named recipient of 2013 Innovation Award by Internet Telephony Magazine Vertical Communications, Advanced Business Solutions

True Data Business solutions by Vertical Wave
Business Mobility by Vertical WaveVertical Wave™ changes the game for next-generation IP business communications. The Vertical Wave IP 2500 Business Communications System is a new generation of communications asset that delivers enterprise-level communications capabilities at a small business price.

Every aspect of Wave is designed to enable your organization to enhance customer service, improve employee productivity and control communications costs. Wave extends the value of business communications with its unique Applications Inside™ architecture, which supports an embedded portfolio of communications applications as a fully integrated solution — eliminating the need for costly additional servers. A set of high-value base applications come standard on the Wave IP 2500 platform including Wave ViewPoint,™ Visual Voicemail, Unified Messaging, Presence, Call Recording and Auto Attendant. The award-winning Wave ViewPoint desktop call management tool delivers an easy, intuitive and powerful set of communications capabilities to every user in your organization, dramatically extending the capabilities of a physical phone.

Business In Motion


Advanced Capabilities by Vertical Communications and True Data Technology

Is Your Organization Ready for IP Today?
Wave is IP at its core. When configured as a pure IP solution, Wave’s integrated SIP server and native gateway resources provide a complete, standards-based IP telephony infrastructure for next-generation SIP applications and network services. Wave supports Vertical SIP IP endpoints, SIP-based PBX and applications networking, SIP trunking and IP-based remote administration.

Need to Migrate to a Pure IP Environment?
Wave includes robust voice gateway capabilities that let you migrate to next-generation IP communications services on your own timeline. Wave supports traditional voice trunk interfaces, including analog trunks, T1 and PRI-ISDN with built-in CSU/DSU functionality and V.35 access with powerful diagnostics. Wave also supports a full range of IP Codecs as well as SIP trunking services for maximum flexibility.

Supports Broad Array of Phones
Wave supports many combinations of wired and wireless SIP phones, including soft phone clients and digital telephones, as well as analog endpoints. Wave takes full advantage of both the advanced feature set and cost savings of the family of Vertical IP phones. To help protect your telephone investment, Wave supports many Comdial® Impact Classic digital phones as well as many Vodavi®-branded digital phones.

Wave Grows With You
Wave provides exceptional expansion capabilities and investment protection as your organization grows and prospers. The base Wave IP 2500 system supports up to 350 IP endpoints or a combination of up to 60 digital and analog end-users.

To expand a base Wave IP 2500 system to support more digital or analog trunks/stations, simply add innovative Wave Expansion Units (EXUs) which stack neatly on to the Wave IP 2500 server. No external cabling or additional hardware configuration is required. Each EXU supports up to 48 additional digital or analog users or additional trunk capacity.

As your business grows, your Vertical Wave system can grow gracefully along with it, satisfying your future needs and protecting your communications infrastructure investment. Wave’s multi-site capabilities feature robust networking and IP-based management of multiple site deployments, enabling network administrators to efficiently manage moves, adds and changes, configure voice features and applications between workgroups and across locations, as well as leverage SNMP-based alarms and trace applications to notify, diagnose and troubleshoot almost any issue.

Wave vs Televantage, Why Switch? 

Cost
Vertical certainly wants you to switch to increase the number of users on their new system. They have agreed to substitute Wave for your existing TV licenses 1:1 and sell you the hardware for half-price provided you have a software subscription. They have also asked us to create a program to allow you to trade-in your existing hardware against the cost of the new hardware to further reduce your upgrade costs. We have agreed to buy-back reasonably resellable hardware and will quote the credit amount on a customer-by-customer basis. This could reduce your upgrade costs to 10% the cost of a new Wave system. THAT is quite a deal.

Viewpoint
Every user gets Viewpoint. It is not “individually licensed” on Wave. It is bundled with the “User” license. Because Wave is written in .Net, the viewpoint is much faster than TeleVantage.

Instant Messaging and IP SoftPhone
Both IM and an IP SoftPhone are integrated into Version 2.0 Wave Viewpoint. You can make and receive calls from your PC while on the run even if your cell was left in your bag or lost.

Try Before you Buy Licensing
The new Wave Licensing includes a “Try Before You Buy” feature that allows you to download and enable a new app for 30 days before you have to decide whether it’s worth purchasing.

Application and Advanced Feature Development (Future Proofing)
Because Wave is developed on Microsoft .Net and Vertical is moving forward with an “App Store” for Wave, you will begin to see applications available from third parties that can significantly enhance your use of the system. True Data is currently developing our own Visual Voicemail and Management Application in ObjectiveC and Java for use on the iPhone and Android. We’re also in development of a one-way video app for sales and customer service that will allow your customers to see and hear your sales folks, live on your web site, during web-to-call-center sales and support calls. We feel strongly that a live video presence can significantly increase your web-to-sale conversion. If you, for your industry or particular business could use an application tying your phone system to your users’ cell phones, it’s a pretty easy task when developing to .Net. Furthermore, with Vertical controlling both the hardware and drivers, the roadblocks to adding Video-Over-IP and HD Voice have been virtually removed. This means that, like the early 2000’s TeleVantage addition of VoIP and Advanced Call Center features that were simply a minimal licensing fee and possibly a new card or HMP Software, new features of Wave will simply appear and work rather than the conventional Phone System “norm” of buy a new box and hang-it-off the switch or worse, requiring what we call a “fork-lift” implementation. Out with ALL the old and in with ALL the new. All at your expense with minimal discounts or “deals. That’s what Vertical strives to avoid: Forklifts, lots of work, and lots of cost (to you)

Customer Feedback

Delivery is quick and everything arrived in good condition. I am very happy with your services. Thanks!

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