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TeleVantage 6.0 Install Guide

TeleVantage 6 Quick Install Guide, Remote support from True Data Technology

The TrueData "Quick Install" guide for Artisoft TeleVantage 6.0 on Windows 2000/2003 Server

(Note: If using TeleVantage Small Office Edition, you may use Windows 2000 Professional – the installation procedure is the same)

This document is only to be used as a reference and should NOT to be used in place of reading the "Installing TeleVantage" Manual.

Step 1 - Hardware Installation

Open the server and seat your Dialogic boards in the appropriate slot type (ISA or PCI). Verify that you have adequate cooling to keep these boards cool.

You will notice a knob on each Dialogic board with a number – If you only have one board, leave it at ID 0. If you have more than one board, set your Trunk board to 0 and your station card to 1. (If you have more than two boards, use 0,1,2,3…etc. starting with your trunk boards). Each board must be on its own ID.

Each Dialogic board has a bus connector (ISA has a 26 Pin, PCI has a higher density connector). Use the cable included with your station board to connect these boards. The cable included with your Station board will have 4 connectors. If you only have two boards, you will only use two of those connectors. All of your Dialogic boards in your system must be connected together using this cable.

Note that if you are only using one board, you may ignore this step.

Your Station card has a 3" power connector on the back of the card – You must connect the Station card power supply (included) when the computer is OFF.

Power your server on, and immediately enter your BIOS (usually delete or F1 at the boot screen). Disable ALL unneeded resources. Example: COM2, LPT1, secondary drive controller, etc. Save an exit your BIOS to continue booting.

If you are using PCI hardware, Windows will prompt you for a driver – just click "Do not install a driver for this device" and proceed.

Step 2 – Software Installation

We recommend that you have a fresh copy of Windows 2000/2003 Server installed on the system before proceeding. Be sure to setup your Network settings (computer name, IP address, etc.) BEFORE installing TeleVantage. If you are not comfortable configuring your Network settings, you should not be using this quick install guide. You will not be able to change your computer name after installing TeleVantage without going through a lengthy process. Log onto Windows as "Administrator" with the appropriate password. If you are thinking of changing your Windows Administrator password, change it NOW. After installing TeleVantage, changing the Administrator password becomes a process that requires several steps.

INSTALLING THE DIALOGIC DRIVERS

Insert the "TeleVantage Drivers CD" CD-ROM into your CD-ROM Drive.

The Driver setup program will automatically run - you will be presented with a Menu.

Click "Intel Dialogic SR 5.1.1 Drivers"

Click "OK" to the warning.

Click "Next"

If you need to change the location where the Drivers will be installed, click "Browse" and select the appropriate location. Otherwise, just click Next.

This process will take several minutes, so sit tight!

When the installation is complete, you will be prompted to restart your computer. Select "Yes, I want to restart my computer now" and click "Finish".

Your system will reboot - you will need to log into windows again as "Administrator".

The setup process will automatically continue.

When prompted, click Finish.

Go to My Computer, your CD-ROM Drive, then run "Autorun.exe" to run the setup Menu.

Click "Intel Dialogic SR 5.1.1 FP1 FR"

Click "Next"

This process will take a few minutes, then you will be prompted to reboot.

Select "Yes, I want to restart my computer now" and click "Finish".

Your system will reboot - you will need to log into windows again as "Administrator".

The setup process will automatically continue.

When prompted, click Finish. You may be prompted to restart your computer again.

Select "Yes, I want to restart my computer now" and click "Finish".

Your system will reboot - you will need to log into windows again as "Administrator".

The setup process will automatically continue. Click "Finish" when prompted.You do not need to reboot at this point.

Go to My Computer, your CD-ROM Drive, then run "Autorun.exe" to run the setup Menu.

Click "Intel Dialogic Driver Updates"

Click "Next"

This process will take a few minutes, then you will be prompted to reboot.

Select "Yes, I want to restart my computer now" and click "Finish".

The setup process will automatically continue.

When prompted, click "Finish"

INSTALLING THE TELEVANTAGE SERVER SOFTWARE

Remove the "TeleVantage Drivers CD" from your CD-ROM Drive and insert the "TeleVantage Master CD".

The Driver setup program will automatically run - you will be presented with a Menu.

Click "Microsoft Data Engine".

Click "Next"

If you need to change the location where the Microsoft Data Engine will be installed, click "Browse" and select the appropriate location. Otherwise, just click Next.

Choose a password, enter it into the "Password" and "Confirmation" boxes, and click "Next".

Click "OK"

This process will take several minutes, so sit tight!

Select "Yes, I want to restart my computer now" and click "Finish".

Your system will reboot - you will need to log into windows again as "Administrator".

Go to My Computer, your CD-ROM Drive, then run "Autorun.exe" to run the setup Menu.

Click "TeleVantage Server"

Click "Next"

Click "Yes"

Enter your name and company name and click Next.

Click "Next"

Click "Next"

Check the languages you wish to install and click Next.

In the "Password" field, enter the Windows Administrator password, then click Next.

You are now prompted for the MSDE password – this is the password that you set in the previous step. Enter the password here and click "Next".

Click "Next"

Enter your area code, then click "Next"

Select "uLaw" and click "Next"

Click "Next"

This process will take a few minutes, then you will be prompted to reboot.

Select "Yes, I want to restart my computer now" and click "Finish".

You will need to log into windows again as "Administrator".

The setup process will automatically continue.

When finished, UN-CHECK the "Launch TeleVantage Workstation Setup" box and click Finish.

Go to My Computer, then your C Drive, then the Program Files folder, then TeleVantage Server, then Netsetup, and run "setup.exe".

Click "Next"

Select "I accept the terms...." and click Next.

Leave all of the choices as they are and click Next.

Select "Custom" and click "Next"

Click on the Drop down icon next to "TeleVantage ViewPoint" and select "This feature will be installed on local hard drive."

Click on the Drop down icon next to "TeleVantage Administrator" and select "This feature will be installed on local hard drive."

Click "Next"

Click "Install".

Un-check the "Show what's new" and click Finish.

Click "Restart" when prompted to reboot the system. If you are not prompted to Restart, please restart the computer manually (Start Menu / Shutdown / Restart)

You will need to log into windows again as "Administrator".

Post Installation:

When system comes back up, go to Start Menu/Programs/Dialogic System Software and run the Dialogic Configuration Manager (DCM). Click "Local" and click "Connect". This will detect your Dialogic cards.

Note: If you are using the "Single PCI 4x8 Board" (Intel DI0408LS-TV), you will be prompted to select a firmware file.

If you plan to use VoIP (Not applicable with Small Office Edition), select:

"@DI0408LSA_REV2_ML3.pcd"

Otherwise, select "@DI0408LSA_REV2_ML4.pcd" and click OK.

Make sure that your cards are detected properly at their assigned ID’s, then click the Green button to test start the Dialogic drivers. You can now close DCM.

Go to Start Menu/Programs/Artisoft TeleVantage and run TeleVantage Administrator. When prompted, enter "100" for the Admin password (this is default). When the TV Admin opens, go to the Tools menu, then System Settings/Licenses and plug in all of your licenses.

When finished, click OK.

You may now go to Tools/Start Server to start the TeleVantage server. Note: When the TeleVantage server service starts, it will automatically start the Dialogic drivers. If you want TeleVantage to start every time your server boots up, go to your Services (in Control Panel), and set the "TeleVantage Service" to startup type "Automatic". You do not have to do anything with the Dialogic driver service.

TeleVantage 6.0 Install Guide

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