How to change the Windows Administrator password on the TeleVantage 5.x server

Overview: To change the Windows Administrator password on the TeleVantage server, there are a few different places where this new password must be changed - otherwise, TeleVantage will not function properly.

Solution: You must update the TeleVantage account password in Windows NT Services, and in DCOM settings. You must restart the Server after making these changes.

Step 1 - Change the TeleVantage account password in DCOM settings:

1. On the TeleVantage Server, choose Start > Run > Dcomcnfg.exe.

2. On the Applications tab, select the "TeleVantage Server" application from the list and click the Properties button.

3. Click the Identity tab.

4. Verify the following, then click OK: - The Administrator account is entered. - The TeleVantage account name is fully qualified (for example, SERVERNAME\Administrator). Click Browse to locate the account if necessary. - The password is correct.

5. Repeat steps 2-4 for the application TvControl in the application list.

6. Click OK to close the DCOM configuration program.

Step 2 - Change the TeleVantage account password in Windows Services:

1. Go to Start Menu / Settings / Control Panel / double-click Computer Management and double click Services.

2. Double click on the TeleVantage Server Service from the list.

3. In the box Log on as, verify the following, then click OK:

This account is selected.

The TeleVantage account name is fully qualified (for example, SERVERNAME\Administrator). Click Browse to locate the account if necessary.

The password is correct.

4. Close the Services window.

5. Close the Control Panel.

- Special instructions for SQL services -

SQL Server has two services, MSSQLServer and SQLServerAgent, that may be configured to run either on the Local System Account or the TeleVantage account. If your SQL Server runs on the Local System Account, you do not need to make any changes. However, you should take the following steps to ensure that, if your SQL Server runs on the TeleVantage account, the password is correct.

1. Go to Start Menu / Settings / Control Panel / double-click Computer Management and double click Services.

2. Select MSSQLServer from the list and click Startup.

3. If This account is selected in Log on as, verify the following, then click OK: The TeleVantage account name is fully qualified (for example, SERVERNAME\Administrator). Click Browse to locate the account if necessary. - Verify that the password is correct.

4. Repeat steps 2-3 for the SQLServerAgent.

5. Close the Services window.

6. Close the Control Panel.