TeleVantage 8.00.5586 Update Release Notes

Copyright 2009, Vertical Communications, Inc.



This TeleVantage 8.00.5586 Update is cumulative and contains every fix or enhancement made since TeleVantage 8.00.5556.


I.         Installation Instructions

II.        Issues fixed in TeleVantage 8.00.5586

III.              Installation and Setup Troubleshooting


I.                   Installation Instructions


Requirements for TeleVantage 8.00.5586


Installing TeleVantage 8.00.5586

If you encounter problems, please read the installation troubleshooting section below. 

1.   Extract the contents of the zip file to your TeleVantage 8.00.x Server's hard drive. Do not run any of the extracted files yet.

2.    Pick a time when you can shut your phone system down, and recover if needed (for example, after hours or on a weekend.)

3.    From the TeleVantage Administrator, select Tools > Shutdown Server and select Stop TeleVantage Server and Intel Dialogic Drivers.

4.   Back up your complete TeleVantage 8.00.x system, including your database and voice files. The upgrade is one way, and can not be uninstalled, so to recover to 8.00.x you will need to restore the entire PC image to the same TeleVantage build you were running previously. For instructions on backing up your database and voice files, see Administering TeleVantage, Chapter 12.

5.    Exit or stop all TeleVantage applications running on the Server PC including the TeleVantage Station Message Detail Recording (SMDR) Service, TeleVantage Conference Manager service and Enterprise Manager. You do not need to stop SQL services.

6.   If you will be installing TeleVantage 8.00.5??? on a Windows 2003 Server from a remote location, for example using Remote Desktop, you must first perform the following steps on the Windows 2003 Server, otherwise skip to step 7. Choose Start > Administrative Tools > Terminal Services Configuration > Server Settings, and set Delete temporary folders on exit to "No."  After TeleVantage 8.00.5??? installs successfully (e.g. you complete step 7), you should restore this setting to its original value.

7.  Run the file autorun.exe from the zip file you extracted in step 1. Select TeleVantage Server from the autorun menu, and follow the on-screen instructions.   

8.   Restart the TeleVantage Server computer even if you are not prompted to do so.   

9.   Update your TeleVantage Server's workstation applications by choosing Programs > Vertical TeleVantage> TeleVantage Workstation Setup.  Without this step, add-on applications such as the Conference Manager may fail to work after the upgrade.  All TeleVantage workstation applications on your network will automatically upgrade the next time the TeleVantage Client or Administrator is started.

10.  If you are using TeleVantage Station Message Detail Recording (SMDR) Service, run SMDRsetup.exe, from the files you extracted in step 1.

11.  If you have TeleVantage Web Services installed on the TeleVantage Server, run autorun.exe again on the Server to update TeleVantage Web Services. To do so, select TeleVantage Services from the autorun menu, and follow the on-screen instructions.

12.  From the Start menu, choose Settings > Control Panel > Services, and then start the TeleVantage Server.

13.  If you have TeleVantage Web Services installed on a PC other than the TeleVantage Server, run autorun.exe on that PC to update TeleVantage Web Services. To do so, select TeleVantage Services from the autorun menu, and follow the on-screen instructions.

14.  If you are running TeleVantage Enterprise Manager, run the file autorun.exe from the zip file you extracted in step 1. Select TeleVantage Enterprise Manager from the autorun menu, and follow the on-screen instructions. For more information, see the TeleVantage Enterprise Manager Installation and Administrator’s Guide.


 II.                 Issues fixed in TeleVantage 8.00.5586




Issue #

ViewPoint / ViewPoint Web Access

If a call ends while a ViewPoint user is actively entering notes, the call notes will not be saved



An error “You do not have permission to dial that number” could occur when using one routing service to route a call to another routing service.


HMP 3.0 trunks get into a hung state


Dialogic Drivers

New Service Updates for SR6 and HMP 3.0 are included with this release:

SR6 SU 215

HMP 3.0 SU 241



Archive Recording Service

Archive Recording service can try and store more recordings in a folder than Windows can handle resulting in service failure


TeleVantage Server

TeleVantage Server error decrypting passwords causes a memory leak


TeleVantage Administrator

For HMP 3.0 support, TeleVantage Administrator now allows for the configuration of up to 500 SIP trunks per span


Call Centers/ACD

The Calls Waiting statistic in the Queue Monitor may be incorrect when TeleVantage is configured to use a routing list that calls an external number and then transfers to a queue.  If the call to the external number is not connected and the call is routed to the queue, the Calls Waiting statistic in the Queue Monitor will be permanently increased.


A race condition can cause calls to be routed to a queue agent whose personal status was changed to "not available for queue calls".


In the Queue Monitor, the “Time on Calls” column incorrectly displays as blank



Outbound Calls By Phone Number report does not report on calls made through SIP-to-Phone dialing services



SIP phones configured for Auto-Answer on alerting do not go offhook for incoming calls.


When you dial a whole, external number on a SIP phone and hit the Dial button, the number field in the ViewPoint Inbox view will display blank instead of the dialed number.  This occurs when a recording of the outbound call is sent to the ViewPoint Inbox.


When a SIP phone is configured with multiple line appearances and receives 2 incoming calls, an attempt to use the Transfer phone button to transfer one of the calls will result in the call being indefinitely placed on hold


Having the Message Waiting Indicator enabled on SIP phones can cause SIP trunks to hang


t38 packets that come into the server via SIP are causing crashes in sip.dll


A new registry setting has been created to control alerting/ringing on receipt of a SIP 183 message. To disable alerting when a SIP 183 is received, set registry Disable_Alerting_On_SIP_183 under the HKLM/Software/Artisoftl/Televantage/Settings to 1. Set it to 0 (or remove the key) if you want the 183 to be treated the same as other 18x provisional messages.


You can now configure TeleVantage to play a busy tone when receiving a 486 SIP message.  Use the following instructions to setup this configuration:  Manually configure a new multi-string value under [HKEY_LOCAL_MACHINE\SOFTWARE\Artisoft\TeleVantage\Server\sipB1] (if you have multiple spans you would need to set this per span).  Set the following registry value:  

"RouteUnavailStatus"="403,404,500,502,503,604".  Since 486 is not in the list, the Televantage Server will play a busy tone instead of the route unavailable message.



II.          Installation and Setup Troubleshooting



Issue #

If the TeleVantage Server does not appear in the Services list, open a command prompt on the TeleVantage Server, enter the following commands and then repeat step 10 of the installation instructions.

CD \Program Files\TeleVantage Server
tvserver.exe /service